When I was still working inside an insurance agency, I received an urgent-sounding call from “Jim,” one of my producers, asking me to go to lunch....
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When I was still working inside an insurance agency, I received an urgent-sounding call from “Jim,” one of my producers, asking me to go to lunch....
At the NAHU Capitol Conference 2020 in Washington, DC, a similar message came up again and again: do what's best for the population, the...
One of the biggest struggles for agencies and producers is the ability to maintain a healthy pipeline. I can't even begin to tell you how often I...
Stop thinking of communication with employers as one-size-fits-all. That’s just not the case. Employers are in different stages of a relationship...
I doubt anyone disagrees that having good communication with employees is a core business necessity. But I don’t believe everyone really...
Before a recent gym class started, the instructor (let’s call her Tula) shared a personal story. She prefaced the story with, “Let me start by...
I recently attended Self-Insurance Institute of America’s (SIIA) conference, Self-Insured Health Plan Executive Forum, and was continually...
If only I had a dollar for every time I heard an insurance agency claim, “What really sets us apart from our competition is the level of service...
Some people love to talk. They talk so much that other people can’t get away from them fast enough – and sometimes they just can’t get away! Often...
I wrote a recent LinkedIn post expressing concern about the tone of conversations taking place online and how the bashing and attacking of...
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