Their Attitude + Your Structure = Winning Combination

Wendy Keneipp
2012-09-19
There are just certain types of people you want on your team. And if you take a few ...
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It's Not You, It's Me

Kevin Trokey
2012-08-22
If you don't like the behaviors you see in your clients, don't waste time evaluating ...
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If You Can Read This, You're at Cyber Risk

Kevin Trokey
2012-08-12
Every employee exposes his/her employer to significant cyber risk every single day. To ...
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"Excuse me, we didn't build what?!"

Kevin Trokey
2012-08-08
President Obama in a recent campaign speech discussing individual success – "You didn't ...
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A Driver’s License and A Major Customer Service Disaster

Wendy Keneipp
2012-08-05
I've spent a lot of time recently at the Department of Licensing. Standing. Sitting. ...
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Stand Up and Fight

Wendy Keneipp
2012-07-23
By now, I’m guessing the dust is settling a bit for you around the issue of the SCOTUS ...
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Roadmap to A Stronger Benefits Practice

Kevin Trokey
2012-07-09
Before I started Benefits Growth Network, I spent 18 years in the independent agency ...
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Apathy – The Most Damaging Emotion of All

Kevin Trokey
2012-06-21
I recently had lunch with a friend of mine. We get together on a semi-regular basis and ...
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Great Service Doesn’t Happen by Chance

Wendy Keneipp
2012-05-10
Providing great client service is a claim that nearly every insurance agency makes. Being ...
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How Producers Are Like Excellent Waiters

Wendy Keneipp
2012-05-03
We talked recently about managing the changes insurance and benefits agencies are making ...
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